Privacy Policy

At ThistleRoot Nutrition, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when interacting with our online platform and utilising our services, including nutritional consulting, personalized diet planning, weight management programs, corporate wellness workshops, sports nutrition guidance, and nutritional supplement advice.

Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you register for services, schedule consultations, or contact us. Examples include your name, email address, phone number, physical address, date of birth, and payment information.
• Health and Nutritional Information: Given the nature of our services, we collect sensitive health-related data, such as medical history, dietary preferences, lifestyle habits, fitness goals, and other information relevant to your nutritional assessment and personalized plan. This data is collected with your explicit consent.
• Usage Data: We automatically collect information on how our site is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

We use the collected data for various purposes, primarily to provide and improve our services:

• To provide and maintain our services, including nutritional consultations and program delivery.
• To personalize your experience and deliver tailored nutritional advice and plans.
• To manage your account and provide customer support.
• To process transactions and send related information, including confirmations and invoices.
• To communicate with you about services, offers, and other news.
• To monitor the usage of our site and improve its functionality.
• To detect, prevent, and address technical issues or fraudulent activity.
• To comply with legal obligations and regulatory requirements.

Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the data we collect and the specific context in which we collect it:

• Processing is necessary for the performance of a contract with you (e.g., providing nutritional services).
• You have given us explicit consent to do so (especially for sensitive health data).
• The processing is in our legitimate interests and not overridden by your rights (e.g., for direct marketing, site improvement).
• To comply with the law.

Data Retention

ThistleRoot Nutrition will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes, generally for a shorter period, unless this data is used to strengthen the security or to improve the functionality of our site, or we are legally obligated to retain this data for longer periods.

Disclosure of Data

We may disclose your personal information in the following situations:

• Service Providers: We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: ThistleRoot Nutrition may disclose your personal data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation
  • Protect and defend the rights or property of ThistleRoot Nutrition
  • Prevent or investigate possible wrongdoing in connection with the site
  • Protect the personal safety of users of the site or the public
  • Protect against legal liability
• Business Transfers: If ThistleRoot Nutrition is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

Security of Data

The security of your data is paramount to us. We implement robust technical and organisational measures designed to protect your personal data from unauthorised access, use, alteration, and disclosure. This includes encryption, access controls, and secure data storage solutions. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. ThistleRoot Nutrition aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where ThistleRoot Nutrition relied on your consent to process your personal information.

If you wish to exercise any of these rights, please contact us using the contact details provided below. We will respond to all legitimate requests within one month.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By Mail:
  ThistleRoot Nutrition
  2847 Heather Lane, Floor 3
  Edinburgh, EH8 9YL
  Scotland, United Kingdom